// Case study · HyveHealth · 2022

HyveHealth

A 0-to-1 product and brand that makes healthcare pricing clear enough to trust, for providers and patients alike.

Role
Product Design Director (contract)
Platform
Web app and marketing site
Scope
Product, brand and UX strategy
Timeline
May – Aug 2022
HyveHealth provider dashboard: estimate counter with overdue, urgent, new, in-progress, completed and draft counts, estimate tracking timers and Create an Estimate
// The challenge

Make a confusing subject feel simple and honest.

HyveHealth (formerly Atex Financial) set out to give patients and providers accurate, transparent estimates for healthcare costs under CMS price-transparency requirements.

That meant building a product UI, a coherent brand and a marketing site that could explain healthcare pricing simply and trustworthily, largely as a solo design lead.

// Two sides of every estimate

One system, a view for each person.

Providers juggle dozens of estimates against a deadline, so their dashboard leads with an estimate counter and color-coded timers. Patients usually have one, so theirs leads with the procedure, the providers involved and the total cost in big, plain numbers.

Provider dashboard right after creating an estimate: Whoohoo! You are all set
Provider view · counter, urgency timers and the ‘you’re all set’ confirmation
Patient dashboard showing one new estimate with procedure, facility, providers and total estimated cost of $24,177
Patient view · one estimate, the people involved and the total

Good Faith Estimate Wizard

Patient info, procedure info, providers and send, as four clear steps with status on each.

Hexagon visual language

A distinctive hexagon system ties the product, brand and marketing site together and makes the ‘Hyve’ name visible.

Deadlines you can see

Countdown timers and red, amber and green states show what needs attention first.

Brand and site strategy

Evaluated web themes, chose typography and prototyped a conversational, low-friction sign-up on a staging site.

// The wizard

Easy as 1, 2, 3.

Creating a Good Faith Estimate used to mean juggling forms. The wizard breaks it into Patient Info, Procedure Info, Add Providers and Send Estimate, with a progress bar and a status on every step, while the estimate card stays in view on the left.

The Good Faith Estimate Wizard on step 3, Add Providers, with steps 1 and 2 completed
Good Faith Estimate Wizard · step 3 of 4, Add Providers
// Estimate tracking

Everything about one estimate, on one page.

Patient, facility and every provider at the top. Line items with CPT-style codes, rates and quantities that total automatically. Then an activity log that records every send, open and reminder, notes, terms acceptance and a single Send Estimate action.

The activity log collapses to its three most recent events, so the page stays calm until you need the history.

Full estimate tracking page with patient, facility and provider info, estimate line items totaling $25,177, activity log and send options
Estimate tracking · scroll to see the full page
HyveHealth portal login with hexagon illustration and the line The time has come for transparent pricing on affordable healthcare
Portal login · ‘The time has come for transparent pricing on affordable healthcare…’
// Notifications

Status you can read from across the room.

Every system email shares one layout, a bolt icon and a clear call to action. The header color carries the status, using the same palette as the dashboard, so a patient or provider knows what kind of update it is before reading a word.

Eight color-coded versions of the You Have Received a New Estimate email
System email notifications · one template, color-coded by status
// Outcomes

A complete product and brand system, from zero.

Delivered a cohesive product and brand system spanning UI, marketing site and UX strategy for an early-stage healthcare startup.

Product UI
Provider and patient dashboards, the estimate wizard, tracking and account tools
Brand
Hexagon visual language, typography, voice and status colors
Communications
Marketing site, sign-up prototype and system email notifications

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